GoWaggly Terms of Service

1. Acceptance of Terms

1.1 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and GoWaggly, Inc. ("GoWaggly," "we," "us," or "our") governing your access to and use of:

• the GoWaggly website
• mobile applications
• communication systems
• scheduling and payment tools
• any related services

(collectively, the "Platform").

By accessing or using the Platform, creating an account, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not use the Platform.

1.2 Modifications to Terms

We may modify these Terms from time to time. If material changes are made, we will provide notice through the Platform, email, or other reasonable means at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

1.3 Additional Terms

Certain features or services may be subject to additional terms ("Additional Terms"). If there is a conflict between these Terms and Additional Terms, the Additional Terms govern for that specific service.

2. Definitions

Account

Your registered user account on the Platform.

Content

Any data, text, images, videos, communications, or other material submitted through the Platform.

In-Home Services

Veterinary services performed at a pet owner's location.

Pet Owner / Client

A user seeking veterinary services for an animal.

Pet

Any animal for which veterinary services are requested.

Platform

The GoWaggly website, applications, and related services.

Services

The tools and services provided by GoWaggly to facilitate scheduling, messaging, and payment between Pet Owners and Veterinarians.

Telehealth

Veterinary consultations provided using electronic communications technologies.

Telemedicine

Veterinary medical practice conducted through Telehealth technologies.

User

Any person accessing or using the Platform.

Veterinarian

A licensed veterinarian using the Platform to provide services.

Veterinary Services

Professional veterinary services provided by a Veterinarian.

VCPR

Veterinarian-Client-Patient Relationship as defined by applicable law.

3. Eligibility

3.1 Minimum Age

You must be 18 years or older to create an Account. By using the Platform you represent that you have the legal capacity to enter into this agreement.

3.2 Geographic Restrictions

The Platform is intended for use within the United States. Certain services may be restricted depending on state licensing requirements, telemedicine regulations, and veterinarian availability. You are responsible for ensuring your use complies with applicable law.

3.3 Prohibited Users

You may not use the Platform if you were previously removed from the Platform, you violate applicable law, or you do not meet eligibility requirements.

4. Account Registration and Security

4.1 Account Creation

You must provide accurate and complete information when creating an account. You may not impersonate another person, create multiple accounts to circumvent restrictions, or provide false identity information.

4.2 Account Security

You are responsible for safeguarding your account credentials. You agree to use a strong password, not share credentials, and notify GoWaggly of unauthorized access. You are responsible for activities that occur under your account.

4.3 Identity Verification

GoWaggly may request identity verification or additional information before granting access to certain features. Veterinarians must complete credential verification.

5. Platform as a Neutral Technology Provider

5.1 GoWaggly Is Not a Veterinary Provider

GoWaggly is a technology platform that facilitates connections between pet owners and independent veterinarians.

GoWaggly is not a veterinary clinic, does not practice veterinary medicine, does not diagnose animals, does not prescribe medications, and does not provide medical treatment. All Veterinary Services are provided solely by independent Veterinarians.

5.2 Independent Contractor Relationship

Veterinarians using the Platform are independent professionals. They are not employees, agents, or representatives of GoWaggly. Nothing in these Terms creates employment, partnership, agency, or joint venture, except as follows: solely for collecting payment for Veterinary Services, each Veterinarian appoints GoWaggly as the Veterinarian's limited payment-collection agent, as described in Section 11. This limited payment agency runs only in the direction of payment collection and does not make any Veterinarian GoWaggly's employee or agent for clinical or any other purpose.

5.3 No Control Over Clinical Decisions

Veterinarians exercise independent professional judgment regarding diagnosis, treatment, prescribing decisions, and patient care. GoWaggly does not control or supervise clinical decisions.

5.4 No Endorsement

GoWaggly does not guarantee the quality of veterinary care, treatment outcomes, or veterinarian performance. Users are responsible for selecting appropriate veterinary providers.

6. Veterinarian Responsibilities

Veterinarians using the Platform represent and warrant that they hold a valid veterinary license in applicable jurisdictions, comply with all veterinary practice laws, maintain required malpractice insurance, comply with federal and state prescribing laws, and maintain medical records in accordance with law. Veterinarians are solely responsible for the care they provide.

7. Pet Owner Responsibilities

Pet Owners agree to provide accurate information regarding pet identity, medical history, medications, and current health conditions. Providing inaccurate information may affect veterinary care.

7.2 Emergency Situations

The Platform is not intended for emergency veterinary care.

If your pet is experiencing a life-threatening emergency, contact the nearest emergency veterinary hospital immediately. GoWaggly does not guarantee emergency availability.

8. Telehealth and Telemedicine

Telehealth services have limitations. Remote consultations may not allow veterinarians to perform physical examinations, diagnostic testing, or certain medical procedures. Veterinarians may determine that in-person care is required.

8.1 VCPR Compliance

Veterinarians are responsible for complying with federal and state laws regarding VCPR establishment. Certain jurisdictions require in-person examination before prescribing medications.

8.2 Technical Limitations

Telehealth consultations may be affected by internet connectivity, device quality, and environmental conditions. GoWaggly is not responsible for technical failures.

9. In-Home Veterinary Services

When scheduling in-home visits, you agree to provide accurate address information, maintain a safe environment, restrain aggressive animals, and disclose hazards. Veterinarians may refuse service if safety risks exist.

10. Acceptable Use

You agree not to use the Platform for illegal purposes, harass or threaten other users, circumvent payment systems, upload malware, attempt unauthorized data collection, impersonate others, or obtain prescriptions fraudulently. Violation may result in account suspension or termination.

11. Fees and Payment

Fees for Veterinary Services are set by individual Veterinarians. GoWaggly charges a separate platform service fee, disclosed before you pay. Payments are processed by GoWaggly's third-party payment processor.

11.1 Payment to Your Veterinarian

Veterinarians on GoWaggly appoint GoWaggly as their limited payment-collection agent before GoWaggly accepts payment on their behalf. Payee identification appears on payment screens and in booking-confirmation and receipt emails. Payment screens identify the Veterinarian you are paying before any payment is taken. A payment is received when GoWaggly's payment processor confirms it has been successfully captured; a temporary card authorization is not receipt. Upon that receipt, the amount charged for Veterinary Services is treated as received by your Veterinarian, and your payment obligation to that Veterinarian for those services is fully discharged. You will not be required to pay that amount again if GoWaggly or a payment processor delays, fails to remit, becomes insolvent, misdirects the payment, or otherwise fails to forward it; you bear no loss from such a failure, and the Veterinarian's only recourse for non-remittance is against GoWaggly or the payment processor. GoWaggly does not hold captured payments as your property or in escrow.

11.2 Refunds

A refund is an adjustment to a completed payment, returned to your original payment method. It is not the return of money held for you. Nothing here limits your right to correct an unauthorized, fraudulent, or duplicate charge under applicable law or card-network rules. Refund eligibility depends on cancellation timing and service completion, as described in our Cancellation Policy.

11.3 Change of Veterinarian

If your identified Veterinarian changes after a payment is captured but before Veterinary Services are provided, GoWaggly will reverse or refund the original payment allocation and obtain or use a disclosed replacement-payment authorization for the replacement Veterinarian's visit. You will not have more than one outstanding exam-fee charge for a visit, and you will never owe both Veterinarians for the same visit. Payment attributed to your original Veterinarian is not silently reassigned to a replacement Veterinarian.

12. Intellectual Property

All Platform content and software are owned by GoWaggly or its licensors. You are granted a limited license to use the Platform for personal purposes. You may not reverse engineer, reproduce, scrape data, or create derivative works.

13. User Content

By submitting Content you grant GoWaggly a worldwide license to use the content in connection with operating the Platform. You represent that your content does not violate third-party rights. GoWaggly may remove content at its discretion.

14. Platform Availability

GoWaggly does not guarantee uninterrupted service. The Platform may be unavailable due to maintenance, outages, technical failures, or third-party service disruptions.

15. Disclaimer of Warranties

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, GoWaggly disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, and continuous availability.

16. Limitation of Liability

To the maximum extent permitted by law, GoWaggly shall not be liable for indirect damages, lost profits, loss of data, personal injury, or pet injury or death arising from veterinary services. Total liability shall not exceed the greater of $100 or the amount you paid to GoWaggly in the prior 12 months.

17. Indemnification

You agree to indemnify and hold harmless GoWaggly from claims arising from your use of the Platform, violation of these Terms, violation of law, or veterinary services you obtain.

18. Privacy

Your use of the Platform is subject to the Privacy Policy. While HIPAA does not apply to pet health information, certain state veterinary confidentiality laws may apply.

19. Governing Law

These Terms are governed by the laws of the State of Delaware.

20. Dispute Resolution and Arbitration

Most disputes will be resolved through binding arbitration administered by the American Arbitration Association. You agree to bring claims only in your individual capacity, not as part of a class action. Small claims court remains available where applicable. Users may opt out of arbitration within 30 days of accepting these Terms.

21. Termination

GoWaggly may suspend or terminate accounts for violations of these Terms, safety concerns, fraud, illegal conduct, or platform abuse. Upon termination, your access to the Platform ends immediately.

22. General Provisions

These Terms constitute the entire agreement between you and GoWaggly. If any provision is found unenforceable, the remaining provisions remain valid. GoWaggly may assign these Terms as part of a merger, acquisition, or asset sale.

23. Contact Information

GoWaggly, Inc.
[Address]

Email: support@gowaggly.com